Terms and Conditions

Website Terms of Use:-

Welcome to the official Calometry website, operated by Calometry (“Calometry”, “we”, “us”, or “our”).

Access to and use of this website is subject to the policies, terms, and conditions outlined below. Please review them carefully before using the website. If you have any questions, you may contact us at mealplans@calometry.com.

By accessing or using this website, you confirm that you have read, understood, and agreed to be bound by these Terms and any other applicable policies published on the website. If you do not agree with these Terms, you must refrain from using the website.

In the event of any conflict between these Terms and any other policy published on our website, these Terms shall prevail. These Terms override and replace any terms and conditions submitted by you, or on your behalf, in connection with any order for goods (“Order”), whether or not such terms are signed or acknowledged by Calometry.

Calometry operates exclusively within the United Arab Emirates (UAE), and our services are available only within the UAE. All dates and times referenced on the website or in communications are stated in Gulf Standard Time (GST). All prices and monetary amounts are listed in United Arab Emirates Dirhams (AED) and are exclusive of applicable taxes unless otherwise stated.

 

  • “Calometry L.L.C-FZ”maintains the https://calometry.com/ Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing lawis the local law.
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
  • We will not trade with or provide any services to OFAC and sanctioned
  • Customer using the website who are Minor /under the age of 18shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction recordsand https://calometry.com/ policies and rules.
  • User is responsible for maintaining the confidentialityof his account.
1. CONDITIONS:
  • All clients who complete online signup or register through Calometry account manager or sales representatives are deemed to have agreed to these Terms and Conditions from registration, throughout their plan, and upon renewal.
  • Calometry reserves the right to refuse a client in cases such as:
    • Allergies or intolerances to onions, garlic, ginger, tomatoes, capsicums, coconut, spices, or eggs (depending on other dislikes/allergies)
    • Requests for Vegetarian or Vegan “Performance & Gain” plans
    • Requirement for gluten-free, nut-free, or egg-free kitchens
    • Meal plans for specific medical conditions
  • Calometry considers confirmations made online, via app, phone, or email valid and binding.
  • We may send emails and WhatsApp notifications to clients unless unsubscribed.
  • Calometry reserves the right to update these Terms at any time without prior notice.
2. PAYMENT TERMS AND PAYMENT CONFIRMATION:
  • Payment Deadline: Full payment must be received at least 3 business days before the start date. Orders without payment will not be delivered.
  • Chiller Bag Deposit: A refundable deposit of AED 150 is required before starting the meal plan. Lost or damaged bags will be deducted from this deposit.
  • Payment Methods:
    • Online via payments links or Bank transfer
  • Upgrades/Additional Payments: Balance for plan changes or add-ons must be settled within 3 business days; otherwise, the plan duration may be adjusted/shortened.
  • Sanctions Compliance: Calometry will not provide services to OFAC-sanctioned countries.
  • Multiple transactions may appear as separate postings on statements.
  • Upon successful receipt of payment, a confirmation notice will be sent via email and/or WhatsApp within 24 hours. By providing your phone number, you consent to WhatsApp notifications and may opt out at any time.
3. DELIVERY TERMS:
  • Delivery Charges: Free delivery to Dubai and Abu Dhabi. Delivery fees apply to other emirates: AED 5 per delivery for Sharjah, Ajman, Umm Al Quwain, and Ras Al Khaimah and AED 12 per delivery for Fujairah.
  • Delivery Instructions: Orders may be left at a specified location if you are unavailable. Ice packs keep meals safe for 5–8 hours (depending on weather). Calometry is not liable for damage, spoilage, or theft after delivery.
  • Address Accuracy: Customers must provide correct delivery addresses. Calometry is not obliged to resend orders for incorrect addresses. Location maps are preferred for villas.
  • Delivery Changes: Requests must be made 3 business days in advance; last-minute changes require a manager approval.
  • Apartment Deliveries: Ensure someone is available to receive deliveries in secured buildings.
  • Missed Deliveries: Notify Calometry immediately if an order does not arrive. We will investigate and ensure delivery, but are not liable for delays.
  • Estimated Delivery: We will provide an estimated delivery date and make every effort to deliver by this date.
  • Specific Window: Delivery cannot be done at a specific time or window range as we require a 3-4 hour window frame.
  • Delivery timings: Deliveries are throughout the day starting from 3am until 10pm. Each client delivery timing will be individually discussed and allotted based on the specific Emirate timings.
  • Delivery times are estimates.
  • We are not responsible for delays caused by factors outside our control.
  • Customers must ensure someone is available to receive deliveries.
4] FOOD STORAGE, CONSUMPTION, REHEATING AND LABELS:
   Storage: Upon receiving your meals, all food should be kept refrigerated at
  • Reheating: Reheating instructions must be followed as indicated on the food label to ensure safety and quality.
  • Labels: All dishes are labeled with the following information:
    • Dish name
    • Total calories and macronutrient breakdown (carbohydrates, fat, and protein)
    • Reheating instructions
    • Recommended consumption date
    • Meal type (e.g., breakfast, morning snack, lunch, afternoon snack, dinner)
  • Ingredient Adjustments: If ingredients are added or removed to accommodate preferences, allergies, or dislikes, the calorie and macronutrient values may change and will not necessarily be reflected on the dish label.
  • We ask that you always take a moment to review the meals before consumption. If you have any concerns or notice an unexpected ingredient, please do not hesitate to contact us immediately
  5] FREEZES, SUBSTITUTES, AND OTHER MEAL PLAN CHANGES:
  • Freeze Requests & Meal Substitutes: All requests to freeze meals or substitute dishes must be made at least 3 business days in advance by contacting your assigned account manager.
  • Maximum Freeze Duration: Meal plans can be frozen for a maximum of 30 days, unless otherwise specified in the terms of any promotion or any special cases which requires manager approval. Freezes exceeding the allowable duration will result in forfeiture of the remaining plan.
  • Late Freeze Requests: Any freeze requests submitted less than 3 business days prior to the intended freeze date will be considered paid wastage.
  • Substitute Menu Disclaimers: Calometry is not responsible for any dislikes, allergies, or changes in nutritional values when items are altered using the substitute menu by the client.
  • Other Meal Plan Changes: Requests such as removing additional dislikes, adding preferences, or other adjustments will be implemented in the meal plan only after 3 business days from the request date.
 
6] DISLIKES, ALLERGIES, MEDICAL CONDITIONS AND HEALTH DISCLAIMER:
  • Meal plans are designed according to the  calorie and macronutrient ranges    assigned for each type of plan.
  • Meal plans are adjusted based only on dislikes, allergies, and preferences disclosed by the client. Calometry will not be liable for any adverse reactions to food caused by dislikes or allergies that were not reported prior to receiving the meals. It is strongly recommended to disclose all dislikes and allergies before starting a plan.
  • Customers are required to fully disclose all allergies, dietary restrictions, and sensitivities when creating their profile and before confirming any order. Calometry will not be held responsible for any reactions resulting from undisclosed or inaccurate information.
  • Calometry does not provide medical advice, diagnosis, or treatment. Clients with medical conditions or health risks should consult their physician before enrolling in any meal plan. Always seek medical advice for questions related to medical conditions, diet, nutritional supplements, exercise regimens, or other health matters.
  • Calometry’s kitchen does not have a dedicated gluten-free section. However, our team is trained to minimize cross-contamination by separating gluten-containing ingredients when preparing meals for clients with gluten intolerance or celiac disease. While we follow strict preparation procedures to minimize cross-contact and make every effort to accommodate dietary requirements, we cannot guarantee an entirely allergen-free environment. Clients with severe or life-threatening allergies are advised to exercise caution. Calometry reserves the right to decline service where significant health risks are identified.
  • Meal plans are not recommended for pregnant women or individuals with serious medical conditions such as, but not limited to, heart disease, kidney failure, or cancer. Clients should consult their physician before beginning any weight management or specialized meal plan.
  • Any reliance on information or products provided by Calometry regarding health, nutrition, or weight management is at your own risk. Such information is not intended to diagnose, treat, or cure any health condition, and Calometry disclaims all liability in connection with its use.
  • Calometry also reserves the right to refuse clients with serious medical conditions that require medical supervision. Our meal plans are not intended to provide medical advice and should not replace consultation with a qualified healthcare professional.
7] CANCELLATION POLICY:
  • Order Cancellation: Calometry uses fresh ingredients weekly and prepares meals to order. To cancel an order, you must notify us within 24 hours of placing the order. We encourage all clients to fully commit to their scheduled meal plan. Any issues that may affect results or satisfaction should be reported to our Customer Service team immediately for an appropriate solution.
  • Customers may cancel subscriptions midway by providing at least [48–72 hours] notice period before the next delivery. Late cancellations may be charged to the customer.
  • Plan Cancellation: Requests to cancel a meal plan will take effect within 3 business days. Clients may transfer remaining plan days to a third party if desired.
  • Right to Refuse Service: Calometry reserves the right, at its sole discretion, to refuse service, remove, or cancel orders (or part thereof) at any time. Calometry shall not be liable for any loss or damage arising from the exercise of these rights.
8] REFUND POLICY:

Due to the perishable nature of food products:

  • We generally do not offer refunds once meals have been prepared or delivered.
  • Refunds may be considered in cases of:
    • Incorrect orders
    • Damaged deliveries
    • Quality concerns (subject to review)

Claims must be submitted within 24 hours of delivery with supporting evidence (e.g., photos/videos). There will be no refund on complimentary days.

Approved Refunds will be done only through the Original Mode of Payment through Telr and will be processed within 15 – 30 days depends on the issuing bank. Any changes with card details must be informed prior to the refund being processed.

Cancellation Fee and Processing: A 15% cancellation fee will apply to the balance unused amount for the days to be refunded.

9] RETURN POLICY:

In case of not renewing the plan, all the chiller bags with ice packs with the customer must be duly returned, after which the chiller bag deposit will be refunded within 5 to 10 business days back to the same account via same payment mode through Telr.

Please note that we reserve the right to refuse any returned bags if the bags have been tampered with under any circumstances. In such a case, the amount will be deducted from the chiller bag deposit of AED 150.

10] LIMITATION OF LIABILITY

To the extent permitted by UAE law, Calometry shall not be liable for indirect or consequential damages arising from use of our Services.

11] GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates.

12] DISPUTES AND WEBSITE TERMS:
  • Jurisdiction: The United Arab Emirates is the country of domicile for Calometry.
  • Ownership: This website is owned and operated by Calometry.
  • Governing Law: Any dispute or claim arising out of or in connection with this website shall be governed by and interpreted in accordance with the laws of the UAE.
  • Minors: Users under the age of 18 are not permitted to register, transact, or use this website.